UK Postage starts from only £1.09 (2nd Class) or just £2.79 for Sign For Tracked Orders
(Currently only shipping to UK with costs dependant on weight).
*UK orders heavier than 250g OR valued more than £9.99 Sign For Tracked deliveries are the only Services available*
Where do we deliver to?
United Kingdom Mainland and UK Islands that use the Royal Mail 1st and 2nd Class service.
Unfortunately, we no longer deliver outside of the United Kingdom.
How long do we take to process your order?
We dispatch orders no later that 2 business days (Monday to Friday) after receiving your payment, with most orders dispatched same or next business day during normal office hours.
How long should your order take to arrive?
Items ordered on any business day (Monday to Friday) excluding Bank Holidays should normally arrive between one to seven business days after receiving your dispatch notification email from charmed-charms (depending on the destination and service not including Saturday, Sunday or Bank Holidays). However, Royal Mail delays are possible during busy periods so sometimes a delay of 3 business days is possible.
UK 1st Class - Due date 1-2 business days after dispatch notification email received.
UK 2nd Class - Due date 3-5 business days after dispatch notification email received.
International Tracked - Due date 3-7 Days after dispatch notification email received (depends on country destination).
How do we notify you about your order status and tracking number?
- We send an order processing email once we have received and confirmed your order and payment.
- If payment was not successful or you decided to cancel your order before it was dispatched, we will change your order status to Cancelled.
- Every time your order status is changed you will receive an update notification by e-mail.
- When we dispatch your order we will send you an order dispatch notification email.
- The dispatch notification email has the delivery tracking reference. You can use this tracking reference on the Royal Mail Track and Trace website to identify the current location and status of your order.
- In cases where only part of the items ordered are ready to be dispatched, we will process this to you immediately and the remaining items will be delivered when they are available.
- You pay only one delivery fee for each order and we will NOT charge you any extra if more than one delivery is required to complete the same order.
You can follow your "Royal Mail 1st Class Signed For or International Tracked" order through the Official Royal Mail Track and Trace website as your order is dispatched using the Royal Mail "Tracked Signed For" service. Customers choosing not to Track their orders by using the Standard "1st Class or 2nd Class" Royal Mail service will not be able to Track their item(s).
The Royal Mail Track and Trace website is found at www.royalmail.com/track-trace.
You will be able to Track your order no later than the day after you receive your dispatch notification email.
What do you do if there is a problem with your order?
DCH Enterprises Limited "trading as charmed-charms" relies upon the services of a third party delivery service. Whilst we endeavour to keep to our service as outlined there can be occasions when the service provider fails to deliver within the specified delivery time. On the rare occasions that this does happen, we cannot be held responsible for the late delivery of an item. We can not refund any delivery charge if the service provider has failed to deliver the order by the anticipated delivery date.
If the order does not arrive when you expect it or there is a problem with your delivery then please do not hesitate to contact us via the links on our website or click here. We will then work with the service provider or resend the order if required.
If you unfortunately receive damaged or faulty goods or you would like to return an item please see our Returns Page for the best ways in which to proceed.