DCH Enterprises Limited - Full Terms And Conditions


TERMS and CONDITIONS: General Business -

To protect your own interests please read the conditions carefully BEFORE you place your order. If you are uncertain as to your rights under them or you want any explanation about them please write, or email to dch@charmed-charms.co.uk.

YOU ARE ADVISED TO PRINT and RETAIN THESE TERMS FOR YOUR RECORDS.

By placing an Order and purchasing goods from “DCH Enterprises Limited trading as charmed-charms” you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.

These are the Standard Terms and Conditions of Sale of “DCH Enterprises Limited trading as charmed-charms”, 73 Beecholme Drive, Kennington, Ashford, Kent. TN24 9BX. ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods"). Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form.

In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below.

These Conditions describe the basis for purchase by "You" and sale by "Us" of the products described on this Web Site.

1. Interpretation -
1.1 In these Conditions:
"Conditions" means the standard Terms and Conditions of sale set out in this document;
"Contract" means the contract for the sale of the Goods;
"Payment Source" means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;
"Delivery Area" means correct Royal Mail postal zone.
"Goods" which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;
"Returns" Goods which you have received but "You" wish to send back / return to "Us" due to Cancellation of Contract or requiring replacement.
"Information System" means a system for generating, sending, receiving, storing or otherwise processing electronic communications;
"Order" means any order placed by you with us for the supply of Goods;
"Order Form" means the electronic order form completed and submitted electronically by you;
"Regulations" means the Consumer Protection (Distance Selling) Regulations 2000;
"Web Site" our presence on the World Wide Web, currently accessible via the address: stores.ebay.co.uk/charmed-charms

1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made there under or any enactment repealing and replacing the act referred to.

1.3 Unless the context otherwise requires:-

1.3.1 Words importing the singular shall include the plural and vice versa;

1.3.2 Words importing the masculine gender shall include the feminine gender and vice versa;


1.3.3 References to persons shall include bodies of persons whether corporate or incorporate.

1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.

1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

2. Basis of the Sale -
2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.

2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

3. Orders -
3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Source is authorised for the transaction.

3.3 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

3.6 We reserve the right to make changes in the specification of the Goods which are required to conform to any applicable statutory or EC requirements

4. Price of the Goods -
4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

4.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.

4.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.

4.4 The total price is inclusive of any applicable value added tax.

5. Terms of Payment -
5.1 Upon providing us with details of the Payment Source and submitting the Order

5.1.1 “You” confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Source; and

5.1.2 Authorise us to deduct from the Payment Source account the full price of the Goods and all other payments which may become due to us under the Contract.

5.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

5.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9 (Right to Cancel); we shall credit the Payment Source with the appropriate amount.

5.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your Payment Source is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

5.5 Gift vouchers cannot be used for orders already placed.

5.6 If the value of the order exceeds the value of the gift voucher, the balance must be paid at point of ordering.

5.7 If you have more funds in your gift voucher account than the total cost of your order the balance will remain in your gift voucher account for future use.

5.8 Vouchers have a cash redemption value of 0.001 p.

6. Delivery -
6.1 Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when your Goods are delivered. Once the Goods have been delivered in accordance with your delivery instructions (subject to the Delivery Service having provisions for this request), you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

6.2 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

6.3 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.

6.4 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

6.5 Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.

7. Risk and Property -
7.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.

7.2 Subject to the provisions of clause 9 (Right To Cancel) and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.

8. Warranties and Liability -
8.1 Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

8.2 As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.

8.3 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must be notified to the company within 14 calendar days from the date of receiving your goods or the date when delivery was first attempted (whether or not delivery was refused by you).

8.4 Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
Reject the Goods and receive a full refund;
Or have the Goods (or the part in question) replaced free of charge.
Any claims made after 14 days of delivery date or exceeding a reasonable time of discovery, we shall be entitled to either:
Accept no further liability or
At our sole discretion replace the Goods (or the part in question) free of charge and we shall have no further liability to you or
At our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.

8.5 Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:
i) There is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
ii) Such loss or damage is not a reasonably foreseeable result of any such breach;
iii) Any increase in loss or damage resulting from breach by you of any term of this contract.
In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.

8.6 Subject to our obligations and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.

8.7 We assume no responsibility for the contents of any other Web Sites to which this Web Site has links.

9. Right to Cancel -
9.1 You have a cooling off period of 14 days after the date on which you received the Goods to cancel the Contract and return the Goods at your cost and receive a full refund of the purchase price but not including any delivery cost.

9.2 During the cooling off period any cancellation must be given by written notice through eBay (if purchased through eBay) or email to sales@charmed-charms.co.uk by either party.

9.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition. Sealed items must not be opened / unsealed.

9.4 The right to cancel this contract will not apply in respect of:
Personalised Goods or Goods made to your specification

9.5 In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods and the original delivery cost shall be borne by us.

10. Communications -
10.1 Any communication sent electronically by e-mail or otherwise:

10.1.1 Will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;

10.1.2 Will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;

10.1.3 Will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;

10.1.4 Will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.

10.2 To protect your own interests you should ask for a delivery receipt / proof of posting / collection docket for any Returns and retain the hard copy of the receipt and the original correspondence.

11. General -
11.1 Any communication sent by post or carrier will be deemed received by the intended recipient within the regulated time frame as outlined in our "Postal Services" web page.

11.2 The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.

11.3 No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).

11.4 If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

11.5 We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.

11.6 The headings in these Conditions are for convenience only and will not affect their interpretation.

12. Privacy -
12.1 We at DCH Enterprises Limited are totally committed to protecting your privacy. We comply with the principles of the Data Protection Acts of 1998 / 2003 / 2018; the Privacy and Electronic Communications (EC Directive) Regulations 2011 and the Distance Selling Regulations (DSR’s) 2013.

12.2 We do not collect or share any information with other 3rd parties. We do not send random marketing e-mail's to personal email addresses (spam).

12.3 The information we hold may include:
Your name
Address
Phone number
Email address
Other information necessary for processing your order

12.4 This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.

12.5 We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request.

12.6 We use shopping basket cookies to track your current shopping session on your visit to our home site at www.charmed-charms.co.uk. You can disable cookies in your browser but some of our website functions may then be unavailable to you.

12.7 Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.

13. Deliveries -
13.1 We manage our deliveries mainly utilising Royal Mail. The choice of any requested courier service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the cost where applicable.

13.2 We reserve the right to deliver in multiple consignments or upgrade the service; however this will be at no extra cost.

13.3 Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.

13.4 Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier / postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.

13.5 Orders are dispatched from our site Monday to Friday between 09:00 am to 16.30 pm and Saturday 09:00 am to 11:30 am. No orders are dispatched on Sundays or UK Bank Holidays.

13.6 Delivery Schedules:

13.6.1 For expected delivery times please refer to our "Postal Services" information page.

13.7 Outside Mainland UK Deliveries:

13.7.1 Any person purchasing our products from outside of the UK is the importer to that destination and are responsible for all taxes and /or special duty payments on all of the products ordered.

13.8 Shipment Delays: 

13.8.1 We are not responsible for any delays due to import and export authorities.

13.8.2 We are not responsible for any delays due to postal and carrier service issues that are outside of our control.

13.9 Tracked Services: Responsibilities of the Customer -

13.9.1 We highly recommend that all customers purchase a Tracked postal service for their order(s).

13.9.2.1 All customers are provided with the opportunity to purchase a Tracked postal service and it is their responsibility to do so on checkout.

13.9.2.2 However, we understand that not all customers are in the position to receive Tracked postal services due to the need to provide a signature of receipt which can not happen where the destination address will be empty at time of delivery. Therefore we allow our customers the choice of not selecting a Tracked postal service.

13.9.3.1 Claims Period -:
The Claims Period deadline varies depending on postal service used and destination country.

13.9.3.2 Tracked Services –
A replacement order or full refund will be supplied once Royal Mail (or the responsible courier service) has confirmed the order status for the Tracked Service. NB – Using a Tracked service is both safer and considerably quicker than waiting for Non-Tracked postal services.

13.9.3.3 Non-Tracked Services –
A replacement order or full refund will ONLY be supplied once Royal Mail (or the responsible courier service) has deemed the order to be lost. NB – Non-Tracked services will take longer to receive conclusion to lost mail claims than Tracked services due to waiting for the suppliers time frame before mail is declared as lost. In addition, we may, under discretion send a replacement order before receiving Royal Mail confirmation of lost orders using non-tracked services.

14. Postage and Notification Policy -
14.1 We ALWAYS confirm when we have dispatched your item. This is normally within one business day of cleared payment unless informed otherwise. Notification of item dispatch is by email or through the eBay message and transaction system.

14.2 We ALWAYS obtain a "Certificate of Posting" for every item that we post, with no exceptions.

14.3 LOST Deliveries:

14.3.1.1 UK Customers: For eBay customers if your order has not arrived within eBay’s estimated arrival time please inform us of your order delay by eBay message or raising an eBay case request.
For purchases outside of eBay to cater for Royal Mail delays if you have not received your 1st class item within 3 days after dispatch notification, please alert us that your item has been delayed. If you have not received your 2nd class item within 5 days after dispatch notification, please alert us that your item has been delayed.
Please note we will send a replacement order once Royal Mail has confirmed order status for tracked services, this is normally far quicker than waiting for non-tracked services. In addition we may under discretion send a replacement order before receiving Royal Mail confirmation of lost orders using non-tracked services.
Please be aware that we will also only dispatch a replacement under the condition that if the original order does arrive that it be returned to us when requested. We will "Refund" return postage costs once the item(s) requested to be Returned have been received at our site.

14.3.1.2 Overseas Customers: For eBay customers if your order has not arrived within eBay’s estimated arrival time please inform us of your order delay by eBay message or raising an eBay case request.
For purchases outside of eBay (or if eBay have not supplied an estimated arrival date) please contact us within 14 business days (Monday-Friday inclusive) after dispatch notification.
Once you have contacted us we will investigate your case and confirm the next stage of the process. Every case is different depending on destination and postal service selected on checkout.
Please note we will send a replacement once Royal Mail has confirmed order status for tracked services, this is normally far quicker than waiting for non-tracked services. In addition we may under discretion send a replacement order before receiving Royal Mail confirmation of lost orders using non-tracked services.
Please be aware that we will also only dispatch a replacement under the condition that if the original order does arrive that it be returned to us when requested. We will "Refund" return postage costs once the item(s) requested to be Returned have been received at our site.

14.3.2 You MUST notify us within 30 days of receiving your dispatch confirmation of non-arrival of your Goods. Otherwise it will be assumed that you have received your item safely and at this point you will no longer be entitled to a "Refund".

14.3.3 Unfortunately, some packages are lost by the postal or courier services. However, even though we are not to blame for the loss we will liaise with you to either "Replace" or make a claim for a "Refund". Please note we will only "Refund" or “Replace” your order once the Goods are deemed to be lost by the responsible service provider.

14.3.4 Royal Mail deems post to be lost 15 working days after due arrival date in the UK; 20 working days after due arrival date in Europe and 25 working days after due arrival date Worldwide. Once your item has officially been declared lost by Royal Mail we will start the claim process. Please note that different service providers deem post to be lost over different time frames. We are unable to pursue this matter until these time frames are met.

14.3.5 When Royal Mail or the responsible service provider deems a package to be lost we will immediately "Refund" the cost of the item including postage if the customer does not wish to have a "Replacement".

15. Returns Policy -

15.1 We take every care to ensure all of our products reach you in perfect condition. However, in the unlikely event that you receive your item and are not satisfied due to the product being damaged, faulty or not the item ordered then please message us through eBay (if purchased through eBay) or e-mail sales@charmed-charms.co.uk (if purchased through www.charmed-charms.co.uk) with your issue. Please ensure you clearly explain the problem, including a photograph of the issue and inform us of your intent to return the product.

15.2 IMPORTANT - We must be notified of all faulty or damaged items you wish to return through eBay (if purchased through eBay) or by email within 14 calendar days of receipt of Goods. At this point we will then reply with a Returns number and authority to return. Under no circumstances return any item without first receiving a Returns number.

15.3 After making the original notification of intent to return, the item must be received by us within 7 working days (Monday-Friday inclusive) from the UK and 15 working days (Monday-Friday inclusive) from destinations outside of the UK.

15.4 Please note we do not accept any Returns after a total of 14 calendar days after receipt of goods or original delivery has been attempted (whether or not you refused receipt of Goods).

15.5 IMPORTANT – We do not cover postage costs if you return Goods for reasons such as change of mind or dislike of Goods, this includes both returns postage and the original delivery charge.

15.6 However, Goods delivered that were not those that were ordered, damaged or faulty will qualify to have return postage paid as well as the original delivery charge refunded.

15.7 We do ask that all items being returned are done so in the same condition that they were sent and with all packaging. Items that are being returned purely because of a change of mind must be returned unopened, with any seals intact, otherwise they will not be accepted and no refund will be given.

15.8 When you have been supplied a Returns number after requesting to return the order please address and send your package to: DCH Enterprises Limited, 73 Beecholme Drive, Kennington, Ashford, Kent. TN24 9BX.

15.9 Exchanges: In cases where you require an exchange for your ordered item i.e. wrong size or colour purchased, please follow points 15.1 to 15.8. IMPORTANT – Please also include with your return a “Self Addressed” returns envelope with a “Large Letter” stamp attached for us to dispatch your replacement item in and include a note confirming the replacement item you would like. Please note any price difference will either be refunded by us or a PayPal invoice sent to your PayPal account requesting payment for the additional cost.

15.9.1 No exchange transaction is eligible to have the returns postage paid for by DCH Enterprises Limited i.e. the buyer is responsible to cover all postage costs. However, we will cover all postage costs if the exchange is due to a mistake made on our part with your original order.

15.10 It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. It is strongly recommended that when you return your item you obtain a free "Certificate of Posting" from the post office as proof of posting.

15.11 Return postage refunds are paid to eligible customers on receipt of the returned item at our site and at the rate that was originally charged when the product was sold or at cost price if FREE postage applies.

15.12 Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.

15.13 We aim to keep this procedure as straightforward as possible and attend to all returns as soon as is practically feasible. We will do our utmost to make the process as stress-free as we can for you.

Website Terms and Conditions of Use

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.